Results That Show Up on Shift
Every module ends with a challenge to try on the very next shift, and you see who's done it.
One Foundation for Every Team
One shared way of doing service, from the front desk to the bar to the shop floor.
Learning They'll Love
Short, interactive modules on any phone or laptop that your team will actually finish.
Real Skills for Real People
Practical service skills anyone can learn, whatever their role or experience.
It's all about skills, not standards. Anyone can do service when they know the skills it takes.
Service Skills Your Team Will Actually Use
Pricing
Simple to Buy, Built to Grow
See where each part of the program starts, and how your price comes down.
Build the Skills, Then Keep Them Going
Start with the learning: pick the way that suits your team. Then, if you want, add the Moments to keep the skills alive on every shift.
1
The Learning
eLearning
Fits Around Shifts
Seven short, interactive modules your team takes on any phone, tablet or computer, at their own pace.
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About 3 to 3.5 hours in total
As many people as you need, per seat
Recommended For: multi-site groups and new starters
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Optional enhancement
Being a Service Hero
One more module, on turning a mistake around. The step beyond the seven core skills, and it adds on to any of the three.
In-Person
Flexible on Site
One actor-led day of learning, about 7 hours, at your place, run by a facilitator from the service industry. Take it as one full day, or split it into half days around your shifts.
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A facilitator and two actors, on site
Up to 20 people per group
Recommended For: single sites, seasonal staff onboarding, launches and openings
Blended Virtual
Together, From Anywhere
A 12-week group that meets live online six times, with an on-the-job challenge to complete between sessions.
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Six live sessions, plus eLearning access
One group of up to 15
Recommended For: supervisors, leaders and remote teams
Choose one way to learn. Every option teaches the same seven modules.
or
or
Training ends.
The Moments shouldn't.
2
The Moments
Web App
The Daily Moment
A 5- to 8-minute Moment your leaders run with their team before every shift. It lives in a web app that works on any phone, tablet or computer.
Ready to Run
A key message, what to say first, simple steps and a challenge for the shift.
Made for Your Teams
Plan each day's Moment for the whole company, or team by team, with each Moment's reminder email sent to each leader at a time that works for them.
Leaders Want to Come Back
Points, streaks, badges and a team leaderboard across departments.
You Can See It Working
Reports on who ran each Moment and how it landed with the team.
Every Month
The Monthly Moment
One skill in the spotlight each month, to keep the whole team talking about it.
A 1-Minute Video
To share with every team.
A Leadership Moments Pack
So leaders can bring the month's skill to life.
Want Both? Get the Daily Moment and the Monthly Moment together in the app, for less.
Optional add-ons that give your leaders the tools to keep the skills alive on every shift.
Already Trained Your Team? The Moments work as standalone products too.
What Launch Partners Get
Founding prices for your first 12 months
Early access to new Moments and modules
First pick of January start dates
A direct line to the Figary team
A say in what gets built next
Launch partner recognition